Frequently Asked Questions

Please find below answers to some of the most frequently asked questions but if you have any other queries, we are always happy to hear from you.  Please call us on 01379 668170 or email at info@nataliecanninginteriors.co.uk


Can I see the fabrics?

Yes of course, you may have up to five free fabric samples.  

We cannot guarantee that there will be no variation between the website image and the actual fabric.  Many factors including colour monitors and graphics cards can affect how the colour and texture appear on screen.  We highly recommend that you order a free fabric sample first.


How much fabric do I need?

Please call or email if you need any help working out your fabric requirements. 

If you are making curtains or roman blinds we will need their finished width and drop sizes, please see our Measuring pages for guidance.

If you are making anything else and require some help, please get in touch, we are always happy to hear from you.

Why not let us make your soft furnishings for you? Curtains, roman blinds, cushions or something else? Just email Natalie Canning directly on natalie@nataliecanninginteriors.co.uk to discuss your individual requirements.


How do I know if my chosen fabric is suitable for what I would like to make?

Each fabric has an end use in the fabric description.  If you are unsure or need any further advice, please call or email.


How will I know my order has been received?

You will receive a confirmation email within 24 hours of placing your order.  Please check this very carefully for any errors and contact us as soon as possible if anything is incorrect.


What if I order the wrong amount?

Please let us know as soon as possible.

If you inform us within 24 hours of placing the order we will be happy to change your amount.

If you inform us after 24 hours of placing the order and the fabric has already been cut, you may either still go ahead with the order or cancel but unfortunately we are unable to offer a refund.


Can I add to an existing order?

Please let us know as soon as possible.

If you inform us within 24 hours of placing the original order you may add extra items without any additional carriage charge.


How long does it take for my fabric to be delivered?

Samples:  within a few working days, no more than a week, unless there is a delay with stock.

Fabric:  within 3-7 working days, unless there is a delay with stock.

Please ensure you enter the correct contact telephone number when placing your order so if there is any kind of delay we may contact you immediately.

You will be notified by email the evening before your delivery date confirming that your goods have been despatched.


How long does it take for my soft furnishings to be delivered?

Curtains, Roman Blinds, Cushions and all other Soft Furnishings will arrive within 2-4 weeks. 

Please ensure you enter the correct contact telephone number when placing your order so if there is any kind of delay we may contact you immediately.

You will be notified by email the evening before your delivery date confirming that your goods have been despatched.


How long does it take for my throw to be delivered?

Within 7 days of placing your order unless there is a delay with stock.


How will my fabric/throw/curtains/roman blinds/cushions or soft furnishings be delivered?

Standard deliveries are made either by Royal Mail (for small items) or by courier between 8am and 6pm Monday to Friday and must be signed for.  Occasionally, the courier may attempt to deliver outside of these times.


Where do you deliver?

We deliver to all of the United Kingdom and the Channel Islands.


What are your delivery charges for fabrics and all soft furnishings?

Mainland England, Wales & Scotland (excluding islands and the
Scottish Highlands)
=       FREE
Isle of Wight and Isles of Scilly =       £7.50
Northern Ireland, Scottish Highlands (excluding
islands)
=       £15.50

UK islands and Channel Islands (excluding Isle of Wight and
Isles of Scilly)

=       £19.50
Free fabric samples only =   £3.50













What payment methods can I use?

We accept all major credit and debit cards.

We do not currently accept American Express cards.


Are payments secure?

Yes, all payments are handled by our secure payment provider Barclaycard.

We are PCI DSS (Payment Card Industry Data Security Standard) compliant.

Natalie Canning Interiors holds no payment details and all information within the checkout process is transmitted on secure web pages.


What is your returns policy?

We really want you to be happy with our products so please contact us if you have a problem.  We will always do our best to resolve it.

We are happy to accept returns, replace fabric or refund you if the fabric is either faulty or of poor quality.  We are unable to accept returns if the wrong measurements were provided or if you are unhappy with the fabric without having seen a sample.

We regret that once the fabric has been cut by you, we cannot accept responsibility for errors or quality.


Can I cancel my order?

Yes of course. 

If you inform us within 24 hours of placing the order we will cancel the order and refund your costs.

If you inform us after 24 hours of placing the order and your fabric has already been cut, unfortunately we are unable to offer a refund.


Are your fabrics machine washable?

We do not advise machine washing any of our fabrics with the exception of the linings.  However the linings can only be washed if they are separated from any other fabric they may be attached to.

We recommend professional dry cleaning but please be aware that dry cleaning can still shrink fabrics by up to 3% and must be put through a sensitive clean.

Curtains, roman blinds, cushions and other soft furnishings are best cleaned by regular, gentle vacuuming.


Do your fabrics fade?

All fabrics will fade over time, especially if they are exposed to direct sunlight.

If you are buying fabric to make curtains or roman blinds, you can help protect the material by adding lining and even more by interlining.  Blackout lining is the most effective protection as it will block any sunlight from reaching the face fabric.

 

View Natural fabrics?

View Natural throws from Bronte by Design?

 

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